About us
Philip Ince - Founder and General Director
Your Trusted Partner in Service Excellence & Business Efficiency
With nearly 20 years of experience in service management, event operations, and business process optimization, I bring a proven track record of transforming customer-facing operations into seamless, efficient, and high-performing systems.
About Me
A results-driven Service & Operations Consultant, I have extensive experience in the non-profit, hospitality, and event industries, specializing in customer experience, process improvement, and digital transformation. I hold a BBS in International Hotel Management from Shannon College of Hotel Management, and my career spans both the private and non-profit sectors, working with high-profile organizations.
Expertise & Achievements
During my 15-year tenure at the World Economic Forum, I:
✅ Revolutionized registration and badge processes, enhancing efficiency and service levels through technology-driven process improvements.
✅ Led a three-year digital transformation project, migrating registration systems from an outdated CRM to Salesforce, significantly improving user experience on TopLink.
✅ Built and led a high-performing service team of up to seven members since 2017, earning recognition as the most professional and customer-focused team within the Forum.
✅ Steered operations through the COVID-19 crisis, adapting workflows for virtual events and successfully rebuilding the team to meet evolving business needs.
How I Can Help You
Now based in Ireland, I provide consulting services to businesses seeking to:
✔ Enhance customer service and hospitality operations
✔ Optimize event registration and service delivery
✔ Implement process improvements and digital solutions
✔ Develop high-performance teams with a service-first mindset
With a deep understanding of service excellence, technology-driven efficiencies, and operational leadership, I can help your business resolve challenges, improve efficiency, and elevate the client experience.
Let’s discuss!
With nearly 20 years of experience in service management, event operations, and business process optimization, I bring a proven track record of transforming customer-facing operations into seamless, efficient, and high-performing systems.
About Me
A results-driven Service & Operations Consultant, I have extensive experience in the non-profit, hospitality, and event industries, specializing in customer experience, process improvement, and digital transformation. I hold a BBS in International Hotel Management from Shannon College of Hotel Management, and my career spans both the private and non-profit sectors, working with high-profile organizations.
Expertise & Achievements
During my 15-year tenure at the World Economic Forum, I:
✅ Revolutionized registration and badge processes, enhancing efficiency and service levels through technology-driven process improvements.
✅ Led a three-year digital transformation project, migrating registration systems from an outdated CRM to Salesforce, significantly improving user experience on TopLink.
✅ Built and led a high-performing service team of up to seven members since 2017, earning recognition as the most professional and customer-focused team within the Forum.
✅ Steered operations through the COVID-19 crisis, adapting workflows for virtual events and successfully rebuilding the team to meet evolving business needs.
How I Can Help You
Now based in Ireland, I provide consulting services to businesses seeking to:
✔ Enhance customer service and hospitality operations
✔ Optimize event registration and service delivery
✔ Implement process improvements and digital solutions
✔ Develop high-performance teams with a service-first mindset
With a deep understanding of service excellence, technology-driven efficiencies, and operational leadership, I can help your business resolve challenges, improve efficiency, and elevate the client experience.
Let’s discuss!